Cleverti Care
Cleverti Care is a methodology developed to provide great Customer Experiences and drive long-term engagements. Supported by our Agile Operations Framework, it allows a close monitoring of our internal teams and clients. Cleverti Care reduces risk and enables guidance throughout the interaction between Cleverti and our clients.
Cleverti Care
Cleverti Care is a methodology developed to provide great Customer Experiences and drive long-term engagements. Supported by our Agile Operations Framework, it allows a close monitoring of our internal teams and clients. Cleverti Care reduces risk and enables guidance throughout the interaction between Cleverti and our clients.
Step 1: Dating
A key step in Cleverti’s Customer Journey, led by the Business Development Team, and accompanied by the Operations Team. This is where we gather insight and understand the needs of our potential client to make sure we have all the elements required to start the engagement.
Step 2: Getting Engaged
At this step, we acquire in-depth knowledge to understand our clients’ pain points and provide the solution to fix them. A Business Development Manager is assigned to lead the process. We involve the Operations Team from the start to ensure the most accurate technical answers to client’s doubts and worries. We support the clients’ decision-making process, offering insightful and transparent assistance.
Step 2: Getting Engaged
At this step, we acquire in-depth knowledge to understand our clients’ pain points and provide the solution to fix them. A Business Development Manager is assigned to lead the process. We involve the Operations Team from the start to ensure the most accurate technical answers to client’s doubts and worries. We support the clients’ decision-making process, offering insightful and transparent assistance.
Step 3: Tying the knot
This is the step where we setup the team. It is a crucial stage, because teams can lead any project to success or failure. We involve a multidisciplinary team comprising Business Development, Human Resources / Recruitment and the Operations Team. The assigned Business Development Manager leads the process. Client should involve staff capable of validating and approving team members. Our validation process is thorough and accurate.
Step 3: Tying the knot
This is the step where we setup the team. It is a crucial stage, because teams can lead any project to success or failure. We involve a multidisciplinary team comprising Business Development, Human Resources / Recruitment and the Operations Team. The assigned Business Development Manager leads the process. Client should involve staff capable of validating and approving team members. Our validation process is thorough and accurate.
Internal Validation
It begins from the moment we have green light to build the Dedicated Team. Our search starts in-house. If matching profiles are available, on-boarding can be from fast to immediate.
Internal Validation
It begins from the moment we have green light to build the Dedicated Team. Our search starts in-house. If matching profiles are available, on-boarding can be from fast to immediate.
Client Validation
This is a step where our clients play a key-role. Cleverti has a lot of experience building Dedicated Teams; however since we work as an extension of our Clients’ own teams, they need to provide their final validation and approval. This makes daily work easier and reduces risk during operation.
Client Validation
This is a step where our clients play a key-role. Cleverti has a lot of experience building Dedicated Teams; however since we work as an extension of our Clients’ own teams, they need to provide their final validation and approval. This makes daily work easier and reduces risk during operation.
Step 4: Keeping the flame
Clevert’s Operations Framework allows to reduce technical risk, ensure quality control, and provide support and guidance to Dedicated Teams. It includes the following set of events: Daily meetings; weekly progress reports, weekly project status meetings, monthly project retrospective, and weekly business development meetings.
This allows to be proactive, anticipate problems, avoid bottlenecks, and solve emerging issues.
Step 4: Keeping the flame
Clevert’s Operations Framework allows to reduce technical risk, ensure quality control, and provide support and guidance to Dedicated Teams. It includes the following set of events: Daily meetings; weekly progress reports, weekly project status meetings, monthly project retrospective, and weekly business development meetings.
This allows to be proactive, anticipate problems, avoid bottlenecks, and solve emerging issues.
Success Stories
Learn how our clients’ pain points have become successful projects
Success Stories
Some of our Nearshore Software Development projects and how we have made them success stories
Ready to Talk?
DO YOU HAVE A BIG IDEA WE CAN HELP WITH?
© Copyright 2009 -
Cleverti | All Rights Reserved
